Refund Policy

At Hayaam, every scarf is carefully handcrafted with love and attention to detail. We strive to provide products of the highest quality. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original tags and packaging must be intact.
• The item must not have any stains, perfume, or signs of use.

Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or discounted items
• Customized or personalized products
• Gift cards
• Items damaged due to misuse or improper care

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will gladly arrange a replacement or full refund after verification.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

• Your refund will be processed to your original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are damaged, defective, or incorrectly shipped. If you require an exchange, please contact our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a damaged product.

Order Cancellation

Orders can be cancelled within 12 hours of placing the order. Once an order has been processed or shipped, it cannot be cancelled.